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How We Handle Your Personal Information

When you open an account with omutoto and deposit via DANA, OVO, GoPay or QRIS, we collect specific information to verify your identity, process payouts and keep your…

Data encrypted on deposit and withdrawalAccount access verified before payoutLocal payment data retained securelyYour contact channels stored separately
omutoto How We Handle Your Personal Information
PRIVACY SUPPORT TEAM

Contact Us About Your Data

If you want to see what personal data we hold about you, request corrections, or ask us to delete information we no longer need, our support team can help. Reach out through any of these channels during our operating hours and we'll respond within two business days.

Team online

Email Support

Send a data request to our privacy team at [email protected]. Include your account username and the specific information you're asking about so we can locate your records quickly.

Live Chat

Open the chat widget in the bottom corner of your omutoto account. Our team handles privacy and data requests Monday to Friday, 09:00–21:00 Jakarta time, Saturday and Sunday 10:00–20:00.

Account Settings

Go to Settings > Privacy & Data inside your account to download a copy of your personal information, update contact details or request deletion of archived gameplay logs older than two years.

HOW WE PROTECT IT

Data Security and Retention

omutoto encrypts all data in transit between your device and our servers using industry-standard TLS 1.3 protocols, so your DANA, OVO, GoPay and QRIS transactions are shielded from interception.

Encryption Standard

All payment data, account credentials and personal information transit over TLS 1.3 encryption. Your deposit confirmations from DANA, OVO, GoPay and QRIS are logged in an isolated database with restricted staff access.

Access Control

We require email or SMS confirmation before you can log in from a new device. Multi-factor authentication is optional in Settings but we recommend enabling it if you play regularly.

Payment Data Isolation

Transaction records from DANA, OVO, GoPay and QRIS are stored separately from your gameplay data. Only our finance and compliance teams see payment details; game servers cannot access them.

Retention Schedule

Active account data is retained indefinitely; closed account archives are purged after 7 years where local law permits. You can request early deletion of non-essential logs via Settings > Privacy & Data.

Breach Response

If we discover unauthorised access to your account or personal data, we'll notify you within 24 hours via the phone number and email on file, and walk you through account recovery steps.

Cookie & Tracking

We use session cookies to keep you logged in and analytics cookies to track which games you explore. You can disable non-essential cookies in Settings; session cookies cannot be turned off without logging out.

Privacy Policy FAQ

Players often ask about who sees their data, how long we keep it and what happens if their account is compromised. Here are the answers we hear most often.

No. We never store your payment app password. When you deposit, you authorise the transaction directly in your banking app; we only receive a confirmation code. Your payment credentials never pass through our servers.

Open your omutoto account, go to Settings > Privacy & Data and select Download My Data. We'll prepare a file containing your profile information, deposit history and login records within 24 hours and send it to your registered email.

We stop collecting new data immediately. Your profile, login history and gameplay records are archived and kept for 7 years where local law permits to comply with financial reporting rules. Personal details like your email and phone are deleted after 30 days unless you request otherwise.

Not entirely—we need to track your bets and results to settle payouts and prevent fraud. However, you can disable analytics cookies in Settings so we don't track which games you browse before playing. Your actual play data will still be recorded.

We share aggregated, anonymised gameplay trends (e.g., 'Aviator is opened 40 times per hour') with our game studios to help them improve their titles. We never share your name, account number, email or payment details with anyone outside omutoto without your written consent.

Contact our support team immediately via live chat or email [email protected]. We'll freeze your account, verify your identity and walk you through resetting your password. If fraudulent deposits or withdrawals occurred, we'll investigate and reverse them where possible.

Go to Settings > Account Details inside your omutoto lobby to update your email, phone number or address. For name or date-of-birth corrections, contact our support team via email or live chat with a copy of your ID so we can verify the change safely.